We stand behind our products 100% and will offer a refund or exchange within 7 days (from the date of receipt) to retail customers that are not satisfied with our products for any reason. You may return the unused portion for a full refund. The shipping and handling charges are the responsibility of the customer. Although an explanation for returns is not required, we would appreciate some feedback to help with improving our products and services.
All returns should accompany a return form, be returned to us in its original packaging and mailed to
Karess Krafters
P O Box 521
Holly Springs NC 27540
If you purchased items from one of our retail partners, please follow their return policies. Please notify us at admin@karesskrafters.com or 919.404.9652 if you receive damaged items. Damaged goods will be replaced at no cost to you.
Shipping Policy
Orders are typically processed within 48-72 business hours provided all items are in stock. Standard shipping can take 3 to 7 days after processing. If you select expedited shipping, it does not affect our typical 48-72 business hours processing time. Please note most of our products are made upon order to give our customers the freshest product possible. If you have any questions about our shipping times please contact us at admin@karesskrafters.com or 919.404.9652.
Most orders will be shipped via United States Postal Service. You will receive tracking information once your order is packaged and ready for delivery to the USPS. Orders shipped internationally will be shipped USPS.
In an effort to help reduce waste, we recycle packaging peanuts, paper and boxes, whenever possible.
